Who Am I?

  • Team Lead
  • Coach & Mentor
  • Product Owner
  • Scrum Master
  • Deliverer of projects, products and services
  • Advocate for usable, accessible and equitable access to ‘digital’

I’ve been working in ‘digital’ for over 25 years – working as part of a team to deliver everything from computer based training (before the internet was really a thing), to responsive websites, online software and native apps. If it’s something to do with digital I’ve probably delivered it in some form or another over the years.

For the last few years I’ve been working for a charity focused on helping the socially and digitally excluded. Over the years more and more services and products have moved online, but it’s clear from the data, and in 2020 even the news, that access to those services hasn’t kept pace. It’s been great to be able to use all the skills and knowledge I’ve accumulated over the years to help, even a little bit, to try to change that for the better.

My approach

Teams Matter

I am a big believer in the team as a ‘unit of delivery’ – it takes many specialisms to deliver a service. It’s about helping the team as whole to achieve, to remove blockers, to challenge and to support them in doing a good job. Only then do you have a chance of delivering a good service.

It’s About Learning and Progress

Working with technical specialists I have always wondered why we promote them to be managers and leaders when management and leadership isn’t always their specialism (or what they love doing). I believe there ought to be reward and recognition for technical expertise – progression that doesn’t rely on moving into management.

It’s About health

That’s a healthy team in a healthy environment – it’s psychological safety, peer support and learning to deliver in an environment of uncertainty and change.

It’s About Process

I specialise in delivery after all and that’s all about process.

It’s observing what happens, understanding where the blockers are and refining the processes to remove them. It’s helping solve problems when they occur and managing risk so they don’t.

It’s about planning – it’s about pipelines, resourcing, getting the right people into the right teams and working on the right things.

It’s About Agility (not speed)

For me, agile is not a series of regimented methodologies and ceremonies – it’s a state of mind. I’m an agnostic agile practitioner. My approach to agile is user centred, research-led, data driven, value driven and iterative.

You can sum all this up as “If it works just do it, if it doesn’t try something else

Here’s Just some of the skills I use to achieve this
  • Coaching
  • Mentoring
  • Leadership of cross-functional teams
  • Tackling automatic negative thoughts and building confidence
  • Goal setting and development plans
  • Strategic planning
  • Managing organisational change
Delivery management
  • Process development and improvement
  • Project planning
  • Requirements gathering and analysis
  • Managing risk and change
  • Managing budgets
  • Resource planning and management
  • Account management and pre-sales support

Organisational experience

Some organisations I’ve worked with and worked in

I’ve worked in education, e-learning, creative agencies, software development agencies and latterly in a charity. I’ve also worked in large organisations, small agencies, even small digital teams in non-digital organisations. That partly comes with being in the industry a long time but also stems from my eagerness to learn how different sorts or organisations work. What makes them tick? What works and what doesn’t work?

I try to apply the best of all I’ve learned about this in my work.

However, here are just a few names you might recognise:

  • Good Things Foundation
  • Jaguar Land Rover
  • National Records of Scotland
  • O2
  • Office of National Statistics
  • Post Office
  • Roche
  • Royal Mail
  • The London Organising Committee of the Olympic and Paralympic Games (LOCOG)
  • University of Derby and University of Derby College – Buxton
  • Virgin Media
  • Volvo